NG
Nikiwe G
1 reviews | Active since Apr 2020
01 Apr 2020, 15:58
Provident fund withdrawal nightmare - Simply disgusting.
I have been trying in recent weeks to get an update on my provident fund withdrawl with fail. Calls either go unanswered or a wait time of 20min. Your consulants cannot give me an update on what the cause of the withdrawal is and have rudely dismissed me telling me my withdrawal request has no been allocated.
Today i requested a supervisors details. I was given Elsabe details on 012 *** who's phone also goes unanswered (suprise suprise)
The service I have received has been disgusting and appalling. What must I do to get access to MY savings????
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
01 Apr 2020, 16:01Dear Nikiwe
We are sorry to hear about your experience and will refer your complaint to the relevant department for investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience and will refer your complaint to the relevant department for investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply01 Apr 2020, 16:01
Official
Dear Nikiwe
We are sorry to hear about your experience and will refer your complaint to the relevant department for investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience and will refer your complaint to the relevant department for investigation.
Kind regards
Sanlam Client Relations
NG
Nikiwe G's updateReviewer Update
01 Apr 2020, 16:10Ironic really that I am being sent post to pillar. Sanlam does not comply to it's own lead times put in place. My expectations on getting constructive feedback are low.
I'm umemployed and have to beg for my saving. Disappointing.
I'm umemployed and have to beg for my saving. Disappointing.
NG
Nikiwe G's update01 Apr 2020, 16:10
Reviewer Update
Ironic really that I am being sent post to pillar. Sanlam does not comply to it's own lead times put in place. My expectations on getting constructive feedback are low.
I'm umemployed and have to beg for my saving. Disappointing.
I'm umemployed and have to beg for my saving. Disappointing.
Sanlam's replyOfficial
01 Apr 2020, 16:27Dear Nikiwe
We do understand your frustration, as communicated, we have escalated your matter for urgent assistance.
Kind regards,
Sanlam Client Relations
We do understand your frustration, as communicated, we have escalated your matter for urgent assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply01 Apr 2020, 16:27
Official
Dear Nikiwe
We do understand your frustration, as communicated, we have escalated your matter for urgent assistance.
Kind regards,
Sanlam Client Relations
We do understand your frustration, as communicated, we have escalated your matter for urgent assistance.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
02 Apr 2020, 11:17Dear Nikiwe
We were informed that a consultant has contacted you via e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations
We were informed that a consultant has contacted you via e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations
Sanlam's reply02 Apr 2020, 11:17
Official
Dear Nikiwe
We were informed that a consultant has contacted you via e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations
We were informed that a consultant has contacted you via e-mail. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards,
Sanlam Client Relations