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BM
BUSISIWE M

1 reviews | Active since Oct 2024

28 Oct 2024, 15:06

Provident fund withdrawal

Worst service ever. You can't get hold of them. I withdrew my Provident fund over 2 months ago and I still haven't recieved it. They don't even reply to emails 😞

0
Replies (10)
Sanlam
Sanlam's reply28 Oct 2024, 15:13
Official
Good afternoon Busisiwe

We are sorry to learn of your poor service experience and would like to assist.

We will be sending you a Private reply.

Regards
Sanlam Client Care
BM
BUSISIWE M's update30 Oct 2024, 10:44
Reviewer Update
I'm a still waiting for a response
Sanlam
Sanlam's reply30 Oct 2024, 11:00
Official
Hello Busisiwe

Thank you for letting us know.

We have the matter under follow-up with Sanlam Corporate and they will be in touch with you once they have investigated the matter.

Regards
Sanlam Client Care
BM
BUSISIWE M's update31 Oct 2024, 15:31
Reviewer Update
Is there an email I can follow up with myself...I'm really frustrated now
Sanlam
Sanlam's reply31 Oct 2024, 15:38
Official
Hello Busisiwe

We have sent you a Private reply.

Regards
Sanlam Client Care
BM
BUSISIWE M's update31 Oct 2024, 15:39
Reviewer Update
They don't respond to this email
Sanlam
Sanlam's reply31 Oct 2024, 15:44
Official
Hello Busisiwe

We have now further escalated the matter.

Regards
Sanlam Client Care
BM
BUSISIWE M's update31 Oct 2024, 15:47
Reviewer Update
There's no private reply
BM
BUSISIWE M's update04 Nov 2024, 15:15
Reviewer Update
I have now escalated the issue to the ombudsman because I'm not getting any response
Sanlam
Sanlam's reply07 Nov 2024, 13:32
Official
 Good afternoon Busisiwe

This is to confirm that you have been contacted.
 Regards
Sanlam Client Care