Provident fund payout challenges - it's been almost three months, please help!!!!

My brother in-law was dismissed from work (Post Office) on the 11th of August and completed all the necessary paperwork for his provident fund monies. He has been to Sanlam offices in Gqeberha a couple of times and has been informed that there's a missing withdrawal form from the employer (Post Office), he's been waiting and it's almost three months - it's difficult enough that he's without any source of income but the worst part is that he's got a two month old baby and he can't even support his own child. There is absolutely nothing he can do from his end, he has tried to go to his former employer to request the form with no luck and has been informed by Sanlam that they will only accept the outstanding form directly from his former employer - Please can Sanlam escalate this matter? It's sad to see someone and his family struggle meanwhile he's got funds (rightfully his) stuck in an Investment Portfolio meanwhile they have to make a plan to get through each day.