Provident fund payout and transfer nightmare!!!

Very bad service!! I have resigned from my previous employer with my last working day being 16 June 2022. I completed all the forms for a portion of my provident fund to be paid out and the rest to be transferred to my new employer. Up until today I have been getting the run around from Sanlam - first it was that the June contribution wasn't reflecting when I queried this on 14 July. I was told to follow up again a week later, which I did - no response. After sending a bunch of emails and messages via the whatsapp line and being told each time my request has been escalated, I called the Client Care this morning and am being told it was escalated but nothing has been done and they will have to follow up. I mean really!! What's the use of escalating a query and nothing gets done about it and then being told to follow up again next week. I am so irritated and frustrated with the non-service I am receiving from Sanlam - really shocking bad service!!