SP
Shalom P
1 reviews | Active since Aug 2020
19 Aug 2022, 15:40
Provident fund Payout
I am very disappointed with the experience I have had with sanlam I have been calling everyday speaking to different consultants and they even put me on hold to speak to the specialist dealing with the cliam who is siyabonga mabikzeka they have been applying for a tax directive for the past month everytime I call its either management has to approve the tax directive first and the payment is past due and I am not winning with them.
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
19 Aug 2022, 16:31Good day Shalom
We are sorry to hear of your negative service experience. Please send us either your ID or member number via private message.
Regards
Sanlam Client Care
We are sorry to hear of your negative service experience. Please send us either your ID or member number via private message.
Regards
Sanlam Client Care
Sanlam's reply19 Aug 2022, 16:31
Official
Good day Shalom
We are sorry to hear of your negative service experience. Please send us either your ID or member number via private message.
Regards
Sanlam Client Care
We are sorry to hear of your negative service experience. Please send us either your ID or member number via private message.
Regards
Sanlam Client Care
SP
Shalom P's updateReviewer Update
22 Aug 2022, 08:52Good day
I called Sanlam Corporate this Morning and spoke to Boitumelo the consultant she informed me the system says they app**** for Tax but they have an IT problem from they side who was going to inform me this? I call everyday and I am given different feedback Siyabonga the specialist is no longer dealing with it , it is now Philas Mobelane ..like for how long am I suppose to follow Salam around with what is due to me ?????
I called Sanlam Corporate this Morning and spoke to Boitumelo the consultant she informed me the system says they app**** for Tax but they have an IT problem from they side who was going to inform me this? I call everyday and I am given different feedback Siyabonga the specialist is no longer dealing with it , it is now Philas Mobelane ..like for how long am I suppose to follow Salam around with what is due to me ?????
SP
Shalom P's update22 Aug 2022, 08:52
Reviewer Update
Good day
I called Sanlam Corporate this Morning and spoke to Boitumelo the consultant she informed me the system says they app**** for Tax but they have an IT problem from they side who was going to inform me this? I call everyday and I am given different feedback Siyabonga the specialist is no longer dealing with it , it is now Philas Mobelane ..like for how long am I suppose to follow Salam around with what is due to me ?????
I called Sanlam Corporate this Morning and spoke to Boitumelo the consultant she informed me the system says they app**** for Tax but they have an IT problem from they side who was going to inform me this? I call everyday and I am given different feedback Siyabonga the specialist is no longer dealing with it , it is now Philas Mobelane ..like for how long am I suppose to follow Salam around with what is due to me ?????
Sanlam's replyOfficial
22 Aug 2022, 10:17Good day Shalom
Your complaint was escalated to Sanlam Corporate over the weekend. They do not work weekends. They will contact you today regarding your complaint.
Regards
Sanlam Client Care
Your complaint was escalated to Sanlam Corporate over the weekend. They do not work weekends. They will contact you today regarding your complaint.
Regards
Sanlam Client Care
Sanlam's reply22 Aug 2022, 10:17
Official
Good day Shalom
Your complaint was escalated to Sanlam Corporate over the weekend. They do not work weekends. They will contact you today regarding your complaint.
Regards
Sanlam Client Care
Your complaint was escalated to Sanlam Corporate over the weekend. They do not work weekends. They will contact you today regarding your complaint.
Regards
Sanlam Client Care
Sanlam's replyOfficial
22 Aug 2022, 11:09Hi again.
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply22 Aug 2022, 11:09
Official
Hi again.
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care