Provident Fund Payout
One of the worst experiences I have ever received, I never thought it would come to this. My provident fund till today hasn’t been paid out, I was informed by one of your employees that my money will be in my bank account before the last day of July 2021, nothing happened. Then I was informed again that the money will be in my account on the 10 of August 2021. On the 12 I receive an email stating that it still needs to be ‘authorized’. My question is, these dates that were given to me were they thump sucked? Or is it just lack of *********** employees dealing with people monies? My policy number is ***5. May I please be given a date when that reflects the date in which my money will be transferred to my account.
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Sanlam's replyOfficial
13 Aug 2021, 14:46Good day, Bandile
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Sanlam Client Relations
Sanlam's reply13 Aug 2021, 14:46
Official
Good day, Bandile
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Sanlam Client Relations