Provident fund money

Good morning To whom it may concern at sanlam invests, im writing here on hello Peter for the second about my provident fund money, that I'm still waiting for. I got an email from you people saying you got feedback from SARS to release my money it's been 3weeks nothing from you people, lines are always. On Facebook Martin said to me y'all are still waiting for sanlam corporations.i don't know I would I wait for 4months to get my money, your service is poor and. I asked how long does the money take to be released no one answered, why must we wait so long for our money we worked now we must come back and beg y'all for our money, and explore why we need, my things are stuck because I don't have money to finish my house renovations as it is nothing Is working in my house.