Provident Fund Frustration

Ive had the worst experience EVER talk about *********** a Large company that cannot finalize a claim after 3 months due to administrative fees not being deducted from their side. I've been trying to claim my provident since October 2021 as to date nothing has been done all I'm told is that the QA is waiting on the tracing company to deduct their tracing fees. Nothing gets done about the matter and I personally can't contact the companies to get the matter sorted as it is between ICTS and sanlam. Sanlam never responds on my numerous emails sent they don't get back to me when I call the service centre and leave my contact details.