Provident Fund Enquiry

Good day. I have been trying to get answers from Sanlam with regards to my provident payout progress. I was contacted once by a lady (unfortunately I can't remember her name) who told me that I need to send an e-mail with all my details to ***. I received an automated response that I would get a call back. I am still waiting. Please assist as I need to know if eveything is im order. Please note that I sent e-mails from Monday (4 May) up until yesterday (7 May).