ZT
ZANELE T
1 reviews | Active since Mar 2015
10 Sept 2024, 16:34
Provident fund
Good day, Sanlam it's the worse company to deal with,no communication from their side,a person must always follow up with them yet they not helping at all, yesterday I was on hold for 1 hour 22 minutes to get assistance with Provident fund,they say they have escalated the matter but still no response from their side, SARS already sent them feedback on Friday,but till today nothing is happening,I sent several emails explaining the importance of my request still no luck,I'm without medication as we speak thanks to sanlam.a person can die waiting to get help from sanlam
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
10 Sept 2024, 16:39Good day ZANELE
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 16:39
Official
Good day ZANELE
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
ZT
ZANELE T's updateReviewer Update
10 Sept 2024, 17:00You good in escalations yet I still won't find any assistance from you,this issue will be still escalated even next week and the week after and the new month😡😡😡😡😡
ZT
ZANELE T's update10 Sept 2024, 17:00
Reviewer Update
You good in escalations yet I still won't find any assistance from you,this issue will be still escalated even next week and the week after and the new month😡😡😡😡😡
ZT
ZANELE T's updateReviewer Update
11 Sept 2024, 16:16Good day Sanlam
I'm still waiting for your feedback it's days now waiting for your reply back, your lines are always busy I'm holding on for full hour now.
This it's a friendly message to tell you that your process is delaying me and I'm without medication
I'm still waiting for your feedback it's days now waiting for your reply back, your lines are always busy I'm holding on for full hour now.
This it's a friendly message to tell you that your process is delaying me and I'm without medication
ZT
ZANELE T's update11 Sept 2024, 16:16
Reviewer Update
Good day Sanlam
I'm still waiting for your feedback it's days now waiting for your reply back, your lines are always busy I'm holding on for full hour now.
This it's a friendly message to tell you that your process is delaying me and I'm without medication
I'm still waiting for your feedback it's days now waiting for your reply back, your lines are always busy I'm holding on for full hour now.
This it's a friendly message to tell you that your process is delaying me and I'm without medication
ZT
ZANELE T's updateReviewer Update
11 Sept 2024, 16:23Since I'm without medication,my family should be aware anything which will happen to me due to lack of medication it will be Sanlam the cos of everything after making me wait so long without any help even after I explain the importance of the funds are for medical purposes they still don't care,for them it's a walk in a park,they don't care about us, they think we need this funds just for fun.they not considerate at all and it's so disappointing,
This is one of the things we need to discuss or talk about on Radio n hear why Sanlam is doing this to us.
This is one of the things we need to discuss or talk about on Radio n hear why Sanlam is doing this to us.
ZT
ZANELE T's update11 Sept 2024, 16:23
Reviewer Update
Since I'm without medication,my family should be aware anything which will happen to me due to lack of medication it will be Sanlam the cos of everything after making me wait so long without any help even after I explain the importance of the funds are for medical purposes they still don't care,for them it's a walk in a park,they don't care about us, they think we need this funds just for fun.they not considerate at all and it's so disappointing,
This is one of the things we need to discuss or talk about on Radio n hear why Sanlam is doing this to us.
This is one of the things we need to discuss or talk about on Radio n hear why Sanlam is doing this to us.
Sanlam's replyOfficial
11 Sept 2024, 17:51Good afternoon Zanele
We are sorry to learn that you feel this way.
Sanlam Corporate is looking into the matter and we have followed up with them as well.
Regards
Sanlam Client Care
We are sorry to learn that you feel this way.
Sanlam Corporate is looking into the matter and we have followed up with them as well.
Regards
Sanlam Client Care
Sanlam's reply11 Sept 2024, 17:51
Official
Good afternoon Zanele
We are sorry to learn that you feel this way.
Sanlam Corporate is looking into the matter and we have followed up with them as well.
Regards
Sanlam Client Care
We are sorry to learn that you feel this way.
Sanlam Corporate is looking into the matter and we have followed up with them as well.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 Sept 2024, 06:49Good morning
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply13 Sept 2024, 06:49
Official
Good morning
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care