Provident fund - DO NOT USE SANLAM

Wish i could give 0 stars.

I resigned from my previous employer almost 3 months ago. I filled in all the withdrawal forms. I followed up with Sanlam customer care and the response i got was they can’t tell me my claim status? I mean WHY NOT? It feels like i am being ******. I made a claim and also requested the rest be switched over to my new employer pension fund. It took me almost 2 weeks to finally get a hold of Sanlam. I used whatssapp and emails and not getting any response. I would seriously let employers reconsider Sanlam as their fund administrator. Customer care service is horrible. Their rule stipulates that withdraw will be finalise within 6 to 8 weeks. I am still waiting for my payout and once again have not received any feedback. I am honestly very upset.