Provident fund delay since November 2024

I am truly disappointed and annoyed at Sanlam at this point. I've been waiting for my provident fund since November 2024 to no avail. I've submitted all required documents in November and resubmitted in January 2025 but I am getting no feedback as to when I will get my money.

I sent numerous emails to client care and documents center and to the initial ladies I was referred to but both are ignoring my emails this year (Christelle Alexander and Veronique Lucas). I have lost air time from making endless calls, its exhausting honestly.

I never expected such service from Sanlam, your whatsapp is useless and the app isn't helpful either. My products have been removed from the app so I don't really know what is going on.