NM
Nthabiseng M
1 reviews | Active since Jun 2025
13 Jun 2025, 12:15
Provident fund claims withheld
On the 8th of April, provident fund claims documents were submitted along with 3 of my colleagues. They received their funds within a month, to this day nothing for me. Whenever I call, wait for over 20 minutes only for a consultant to tell me " they don't know what is the delay" I've called numerous times, sent emails, the response I get is that my matter is escalated to the relevant department. Which department is that, taking over 2 months? Clearly someone is not doing their job.
I've had it with Sanlam. The stressed and depression caused I wish none to my enemy. What is the point of having a call centre with consultants " who don't have answers"?
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
13 Jun 2025, 12:28Good day Nthabiseng
We sincerely apologise for the frustration and delays you've experienced. We have requested the responsible department to look into the matter.
Regards
Sanlam Client Care
We sincerely apologise for the frustration and delays you've experienced. We have requested the responsible department to look into the matter.
Regards
Sanlam Client Care
Sanlam's reply13 Jun 2025, 12:28
Official
Good day Nthabiseng
We sincerely apologise for the frustration and delays you've experienced. We have requested the responsible department to look into the matter.
Regards
Sanlam Client Care
We sincerely apologise for the frustration and delays you've experienced. We have requested the responsible department to look into the matter.
Regards
Sanlam Client Care
NM
Nthabiseng M's updateReviewer Update
13 Jun 2025, 12:52Good day
Everyday I get the same response "responsible department " even from the mails and calls, which department is that, not doing their job? I need my funds please.
Everyday I get the same response "responsible department " even from the mails and calls, which department is that, not doing their job? I need my funds please.
NM
Nthabiseng M's update13 Jun 2025, 12:52
Reviewer Update
Good day
Everyday I get the same response "responsible department " even from the mails and calls, which department is that, not doing their job? I need my funds please.
Everyday I get the same response "responsible department " even from the mails and calls, which department is that, not doing their job? I need my funds please.
NM
Nthabiseng M's updateReviewer Update
13 Jun 2025, 15:22Hello to you too!
Thank you for your response, however from X, I was not assisted, was told that my matter was "escalated" to the relevant department. To add to my frustration this response, I've since received it even from mails. Which department is that's not doing their job? Should 1 call everyday, emails all day, sent messages to X even on Hellopeter for the matter to be resolved? And I don't care if it's only R1 that um fighting for, that's my hard earned money that I worked for.
My landlord gave me till next week Wednesday 18th, then I'll be put out, maybe I should come and camp out with my bed, and fridge outside your offices since I won't be having a place to stay. FOR GOD SAKE ITS BEEN 2 MONTHS, 2MONTHS
Thank you for your response, however from X, I was not assisted, was told that my matter was "escalated" to the relevant department. To add to my frustration this response, I've since received it even from mails. Which department is that's not doing their job? Should 1 call everyday, emails all day, sent messages to X even on Hellopeter for the matter to be resolved? And I don't care if it's only R1 that um fighting for, that's my hard earned money that I worked for.
My landlord gave me till next week Wednesday 18th, then I'll be put out, maybe I should come and camp out with my bed, and fridge outside your offices since I won't be having a place to stay. FOR GOD SAKE ITS BEEN 2 MONTHS, 2MONTHS
NM
Nthabiseng M's update13 Jun 2025, 15:22
Reviewer Update
Hello to you too!
Thank you for your response, however from X, I was not assisted, was told that my matter was "escalated" to the relevant department. To add to my frustration this response, I've since received it even from mails. Which department is that's not doing their job? Should 1 call everyday, emails all day, sent messages to X even on Hellopeter for the matter to be resolved? And I don't care if it's only R1 that um fighting for, that's my hard earned money that I worked for.
My landlord gave me till next week Wednesday 18th, then I'll be put out, maybe I should come and camp out with my bed, and fridge outside your offices since I won't be having a place to stay. FOR GOD SAKE ITS BEEN 2 MONTHS, 2MONTHS
Thank you for your response, however from X, I was not assisted, was told that my matter was "escalated" to the relevant department. To add to my frustration this response, I've since received it even from mails. Which department is that's not doing their job? Should 1 call everyday, emails all day, sent messages to X even on Hellopeter for the matter to be resolved? And I don't care if it's only R1 that um fighting for, that's my hard earned money that I worked for.
My landlord gave me till next week Wednesday 18th, then I'll be put out, maybe I should come and camp out with my bed, and fridge outside your offices since I won't be having a place to stay. FOR GOD SAKE ITS BEEN 2 MONTHS, 2MONTHS
Sanlam's replyOfficial
13 Jun 2025, 16:27Hello Nthabiseng
We have received feedback that Sanlam Corporate has been in touch with you via email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email.
Regards
Sanlam Client Care
Sanlam's reply13 Jun 2025, 16:27
Official
Hello Nthabiseng
We have received feedback that Sanlam Corporate has been in touch with you via email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email.
Regards
Sanlam Client Care