Provident Fund Claim

Hi I would like to take this time and write my frustrations regarding the bad service I'm currently receiving at Sanlam late Estate department. Ive been trying to claim my late father's provident fund since last year June 2021. All documents have been submitted but it has been back and forth ever since till now. Last year has ended with them waiting for an email of confirmation for my letter of authority from the Justice Department. To a point this year I went to the same court I went to do the letter of authority asking them to send Sanlam an email of confirmation and they did. Even then I didn't understand why Sanlam didn't call the number that's on the letter of authority or even fax cause all of that information was on the letter of authority. Anyways, still after that I've been calling regarding the status of my claim and every time I call I will be told they still waiting on this and that to proceed and I will even take time out of my busy schedule and submit whatever is still needed on my side to fasten the process and I don't know how many emails I've been sending. The Fund Amdnistrator Ms C Woodman only called me once last month requesting for late father's proof of employment service and I sent along with an affidavit and she doesn't reply to any of my emails or even give me a feedback. I have been calling and I would wait on the line till my voice minutes runs out and again this morning I called and spoken to a consultant and I was told Sanlam sent an email to Data Factory requesting letter of work enquiry something like that. Immediately after the call I called Data factory and spoken to a consultant asked if they have received an email from Sanlam he checked and said no they haven't received any email unless it was sent to another department. He told me to ask Sanlam to which email address was their request sent to and that what they are requesting according to their records was sent along with my documents last year June 2021. Now I called Sanlam again but had to wait on the line till my voice minutes ran out.

Ms Woodman is the Fund Administrator and she is the one handling the file, now why doesn't she communicate with me. She has all my contact details but no I have to do a follow up as client all the time.

Is this how they treat their clients cause my father passed away in 2001 and in 2022 I'm still going back and forth claiming what's rightfully his.

I'm really furious! ☹️☹️☹️☹️☹️