JS
Justin S
1 reviews | Active since Mar 2022
01 Dec 2022, 16:09
Provident fund cash out
I have a provident fund with Sanlam and after 5 weeks of waiting and calling them they advise my that my paperwork has been lost and I need to wait an additional 8 weeks. Totally unprofessional. No help at all. They do not bother to assist any further stating eish it’s been lost resend it. Stay away from them and do not support.
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Replies (2)
Sanlam's replyOfficial
01 Dec 2022, 16:30Good day Justin
Thank you for getting in touch. Your complaint has been escalated to the relevant team to investigate and assist you.
Regards
Sanlam Client Care
Thank you for getting in touch. Your complaint has been escalated to the relevant team to investigate and assist you.
Regards
Sanlam Client Care
Sanlam's reply01 Dec 2022, 16:30
Official
Good day Justin
Thank you for getting in touch. Your complaint has been escalated to the relevant team to investigate and assist you.
Regards
Sanlam Client Care
Thank you for getting in touch. Your complaint has been escalated to the relevant team to investigate and assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
02 Dec 2022, 10:17Good day Justin.
We have received confirmation that a consultant has contacted you and requested further information in order to assist you.
Regards
Sanlam Client Care
We have received confirmation that a consultant has contacted you and requested further information in order to assist you.
Regards
Sanlam Client Care
Sanlam's reply02 Dec 2022, 10:17
Official
Good day Justin.
We have received confirmation that a consultant has contacted you and requested further information in order to assist you.
Regards
Sanlam Client Care
We have received confirmation that a consultant has contacted you and requested further information in order to assist you.
Regards
Sanlam Client Care