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Rose L

1 reviews | Active since Dec 2014

21 Feb 2023, 19:59

Provident fund

I was employed by Pathcare and they used Sanlam for our provident fund. I resigned last year March 2022, and to this day my fund hasn't been transferred to GTC, which is with my current employer. I've been making a follow-up with Donovan from Pathcare and there still is no progress. It's almost a year now.

0
Replies (7)
Sanlam
Sanlam's reply22 Feb 2023, 08:58
Official
Good day Rose

We are sorry to hear this.  Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply23 Feb 2023, 14:15
Official
Good day Rose

We have received confirmation that you have been sent an email.  

Regards
Sanlam Client Care
RL
Rose L's update28 Feb 2023, 15:58
Reviewer Update
I was told that the money has been transferred on the 22/02/2023, and that I will get documents emailed to me on the 27th of February. I am still waiting.
Sanlam
Sanlam's reply28 Feb 2023, 16:32
Official
Good day Rose

We are sorry to hear this.

We have escalated the matter to the responsible team for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Mar 2023, 10:31
Official
 Good day Rose 

We have received confirmation that the documents were emailed to you.

Regards
Sanlam Client Care 
RL
Rose L's update01 Mar 2023, 12:55
Reviewer Update
Documents received.
Sanlam
Sanlam's reply01 Mar 2023, 13:22
Official
Thank you for confirming.

Regards
Sanlam Client Care