Provident fund bad service

Im getting such poor service from Sanlam. I have submitted a withdrawal from my provident fund on the 15 Dec 2024. In January they said it was only processed on the 2nd January. It is now February and I have not received not even a single feedback even when I send emails. Whatsapp is not even responding. When I send emails to the complaints department I do not receive any feedback. I also sent an email to client services but they choose to ignore my messages The service is really terrible