PROVIDENT FUND AND LIFE COVER NON PAYMENT SANLAM

This is just a follow up on my previous complaint regarding. I am aware that Sanlam Corporate was trying to get hold of me on Friday 18 October 2024 and subsequently sent me an email promising to investigate and come back to me as soon as possible. But I am still waiting for the payment of the Provident fund and Life Cover.

Am expecting Sanlam to treat this matter with the urgency it deserves. I can't be given two pots claims as an excuse because my claim was done long before this thing.

Lastly am consoled by how Mr Ernest Ntaba went extra miles in trying to resolve my case. I saw the email trails between him and the people within Sanlam that are supposed to have paid my claim and am satisfied with his efforts. He provided all the required information for the claim to be settled. However those that are supposed to pay are delaying with the reasons known to themselves. Mr Ernest Ntaba please keep up the good work and you are an asset to the company. Even when we are calling you angry you are able to remain calm and listen to our problems.