VS
Vuyokazi S

1 reviews | Active since Jan 2016

15 Sept 2025, 11:04

Provident fund

My husband is going on pension. Now he's been applying for the funds since end of July. His provident fund was in Old Mutual. And old mutual transfer the money in August 22. Now it's been up and down with Sanlamsky telling us so many stories about tax directive. We need to pay the bond, the car & etc. My husband is stressing about this.

0
Replies (6)
Sanlam
Sanlam's reply15 Sept 2025, 11:12
Official
Good day Vuyokazi   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
 
 Regards
 Sanlam Client Care 
VS
Vuyokazi S's update16 Sept 2025, 14:38
Reviewer Update
They keep on calling me, promising. I don't want phone calls. We want our money. We are going to loose our house, and cars. And also we don't owe sars. We are not going to pay the charges that was coursed by sanlam.
VS
Vuyokazi S's update16 Sept 2025, 17:08
Reviewer Update
This is urgent. We are worried about the bond and house. While they are relaxing in their offices getting paid every month. They are telling us to understand. With whose expenses. We invested a lot to sanlam. Now they are treating us like nonsense.
Sanlam
Sanlam's reply16 Sept 2025, 17:14
Official
Good afternoon, Vuyokazi

We have received feedback that an email has been sent to you.

Please reply to the email for further assistance.

Regards
Sanlam Client Care
VS
Vuyokazi S's update16 Sept 2025, 21:49
Reviewer Update
1. Client-centric (or customer-centric)
2. Integrity & honesty

None of those are applying.
VS
Vuyokazi S's update09 Oct 2025, 13:34
Reviewer Update
I regret the day I choose Sanlam.