Provident fund

I'm highly disappointed by this company. They don't prioritise their clients and their services is shockingly dismal. I submitted a claim for Provident fund end of November 2024up until now nothing happened they keep on emailing me that my fund will be out on 30 days. I even re-send my relevant documents to them they keep on saying one thing. They don't care about the impact that their services are poor and lack of service towards their clients I'm disappointed