Provident fund

The company I was working for submitted my claim for provident fund on the 9th of January yes I know that it takes 30 days for the money to be processed ( which i don't know why) I've been calling every week since then I'm told the same thing that "yes we have received your documents but claim takes 30 days" I've requested to be updated on the progress of the claim, I'm told its still in early stages if it was atleast 20 days in they would actually escalate the issue I don't have money lost my wife 2024 sanlam helped very fast it took few days the money was in, 2 pots was fast the money was in, I don't know what's going on in this retirement department coz I'm sure this is not the only case, for them to say if it was 20 days in then they could escalate its not fair someone is not doing the Job my claim is just sitting in someone's office or desk waiting for 20-30 to be touched what I wanted to know has the funds being disinvested yet and the Tax directive has been requested and Im told its early like how, whos money is this im so disappointed in the service ( retirement or provident fund division)