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thobile N
1 reviews | Active since Jan 2019
30 Sept 2022, 10:37
Provident fund
I'm so LIVID! with Sanlam on the 22 of August 2022 I submitted my withdrawal application and according to my knowledge it takes 10 working days to be processed to my surprise until today no payment has been made . I kept on calling and I'm being told it has been escalated I'm not even given a reason as to why its still not being processed.
I'm so disappointed with the service I'm getting, Its ridiculous now I have to beg you people for my own money. Now my land lord is putting me out as I haven't paid the rent my debit couldn't even run.
I need this sorted out by today!!!! I dnt know why I should suffer while you have my money or you people are just ********.... CAN SOMEONE GET BACK TO ME ASAP
Helpful (0)
Replies (15)0
Replies (15)
Sanlam's replyOfficial
30 Sept 2022, 10:49Good day Thobile
We are sorry to hear about your service experience and have requested urgent assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have requested urgent assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply30 Sept 2022, 10:49
Official
Good day Thobile
We are sorry to hear about your service experience and have requested urgent assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have requested urgent assistance from the responsible team.
Regards
Sanlam Client Care
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thobile N's updateReviewer Update
30 Sept 2022, 12:31I'm still waiting no one has contacted me will I ever get assistance???
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thobile N's update30 Sept 2022, 12:31
Reviewer Update
I'm still waiting no one has contacted me will I ever get assistance???
Sanlam's replyOfficial
30 Sept 2022, 13:00Hello Thobile
The responsible team has acknowledged receipt of our request for assistance and will revert back to you the moment they have concluded their investigation.
Regards
Sanlam Client Care
The responsible team has acknowledged receipt of our request for assistance and will revert back to you the moment they have concluded their investigation.
Regards
Sanlam Client Care
Sanlam's reply30 Sept 2022, 13:00
Official
Hello Thobile
The responsible team has acknowledged receipt of our request for assistance and will revert back to you the moment they have concluded their investigation.
Regards
Sanlam Client Care
The responsible team has acknowledged receipt of our request for assistance and will revert back to you the moment they have concluded their investigation.
Regards
Sanlam Client Care
Sanlam's replyOfficial
30 Sept 2022, 13:28Hello Thobile
We have received feedback from the responsible team that they have been in touch with you and that they will be in touch again later today.
Regards
Sanlam Client Care
We have received feedback from the responsible team that they have been in touch with you and that they will be in touch again later today.
Regards
Sanlam Client Care
Sanlam's reply30 Sept 2022, 13:28
Official
Hello Thobile
We have received feedback from the responsible team that they have been in touch with you and that they will be in touch again later today.
Regards
Sanlam Client Care
We have received feedback from the responsible team that they have been in touch with you and that they will be in touch again later today.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Oct 2022, 09:58Good day Thobile
We have received confirmation from Sanlam Corporate that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation from Sanlam Corporate that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply04 Oct 2022, 09:58
Official
Good day Thobile
We have received confirmation from Sanlam Corporate that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation from Sanlam Corporate that you have been contacted.
Regards
Sanlam Client Care
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thobile N's updateReviewer Update
12 Oct 2022, 10:26 When i thought i can trust sanlam again. I really thought you guys will redeem yourselves, So the lady by the name Zodwa did contact me to assist we find out that the was a document missing from my company which i did request from them and i did send it through to you guys. Brendon called me to confirm that the document has been recieved and all is in order i will receive my funds within 5 days. Guess what!! nothing has come through.
I'm beyong disappointed at this stage, I dnt know if you guys need a bribe in order for you to assist me please tell how much must i pay to get help
I'm beyong disappointed at this stage, I dnt know if you guys need a bribe in order for you to assist me please tell how much must i pay to get help
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thobile N's update12 Oct 2022, 10:26
Reviewer Update
When i thought i can trust sanlam again. I really thought you guys will redeem yourselves, So the lady by the name Zodwa did contact me to assist we find out that the was a document missing from my company which i did request from them and i did send it through to you guys. Brendon called me to confirm that the document has been recieved and all is in order i will receive my funds within 5 days. Guess what!! nothing has come through.
I'm beyong disappointed at this stage, I dnt know if you guys need a bribe in order for you to assist me please tell how much must i pay to get help
I'm beyong disappointed at this stage, I dnt know if you guys need a bribe in order for you to assist me please tell how much must i pay to get help
Sanlam's replyOfficial
12 Oct 2022, 10:50Good day Thobile
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply12 Oct 2022, 10:50
Official
Good day Thobile
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
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thobile N's updateReviewer Update
12 Oct 2022, 13:27Still haven't heard from anyone from you guys, will I ever get help??
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thobile N's update12 Oct 2022, 13:27
Reviewer Update
Still haven't heard from anyone from you guys, will I ever get help??
Sanlam's replyOfficial
12 Oct 2022, 16:26Hi again
Sanlam Corporate have tried to call you but your phone goes to voicemail. They have previously informed you they are not able to trace a record for you. They have also not received the proof of membership from your Employer.
Regards
Sanlam Client Care
Sanlam Corporate have tried to call you but your phone goes to voicemail. They have previously informed you they are not able to trace a record for you. They have also not received the proof of membership from your Employer.
Regards
Sanlam Client Care
Sanlam's reply12 Oct 2022, 16:26
Official
Hi again
Sanlam Corporate have tried to call you but your phone goes to voicemail. They have previously informed you they are not able to trace a record for you. They have also not received the proof of membership from your Employer.
Regards
Sanlam Client Care
Sanlam Corporate have tried to call you but your phone goes to voicemail. They have previously informed you they are not able to trace a record for you. They have also not received the proof of membership from your Employer.
Regards
Sanlam Client Care
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thobile N's updateReviewer Update
13 Oct 2022, 11:13Good day
I have not recieved a call since the 4th of October 2022, the last person I spoke to was Brandon who assured me that the money will be deposited into the account by the 12th of October 2022 and nothing has been done.You are full of stories why would Brandon advise me that everything was recieved? Send me the email address were I should send the proof of membership which was already send by HR
I have not recieved a call since the 4th of October 2022, the last person I spoke to was Brandon who assured me that the money will be deposited into the account by the 12th of October 2022 and nothing has been done.You are full of stories why would Brandon advise me that everything was recieved? Send me the email address were I should send the proof of membership which was already send by HR
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thobile N's update13 Oct 2022, 11:13
Reviewer Update
Good day
I have not recieved a call since the 4th of October 2022, the last person I spoke to was Brandon who assured me that the money will be deposited into the account by the 12th of October 2022 and nothing has been done.You are full of stories why would Brandon advise me that everything was recieved? Send me the email address were I should send the proof of membership which was already send by HR
I have not recieved a call since the 4th of October 2022, the last person I spoke to was Brandon who assured me that the money will be deposited into the account by the 12th of October 2022 and nothing has been done.You are full of stories why would Brandon advise me that everything was recieved? Send me the email address were I should send the proof of membership which was already send by HR
Sanlam's replyOfficial
13 Oct 2022, 12:40Good day Thobile.
Please provide us via private message with the name and surname of the consultant you spoke to as Sanlam Corporate was not able to trace a record for you.
Regards
Sanlam Client Care
Please provide us via private message with the name and surname of the consultant you spoke to as Sanlam Corporate was not able to trace a record for you.
Regards
Sanlam Client Care
Sanlam's reply13 Oct 2022, 12:40
Official
Good day Thobile.
Please provide us via private message with the name and surname of the consultant you spoke to as Sanlam Corporate was not able to trace a record for you.
Regards
Sanlam Client Care
Please provide us via private message with the name and surname of the consultant you spoke to as Sanlam Corporate was not able to trace a record for you.
Regards
Sanlam Client Care
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thobile N's updateReviewer Update
13 Oct 2022, 13:21I don't understand why i should be sending messages privately now I told you that I spoke to Zodwa who advised that she is calling from the Eastern Cape branch she didn't give me her surname this was on the 4th of October she called from the number *** at 9:45 who advised me that they need proof that I have an accoun with you from my HR which was send same day. Then Brandon called on the 5th of October from the same number Zodwa called from, Who confirmed that they received the Document and everything will be processed with 5 working days. I REALLY DONT KNOW WHAT YOU GUYS WANT FROM ME I HAVE PROVIDED EVERYTHING WHAT IS THE HOLD UP??? WHAT MUST I DO TO GET MY MONEY??
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thobile N's update13 Oct 2022, 13:21
Reviewer Update
I don't understand why i should be sending messages privately now I told you that I spoke to Zodwa who advised that she is calling from the Eastern Cape branch she didn't give me her surname this was on the 4th of October she called from the number *** at 9:45 who advised me that they need proof that I have an accoun with you from my HR which was send same day. Then Brandon called on the 5th of October from the same number Zodwa called from, Who confirmed that they received the Document and everything will be processed with 5 working days. I REALLY DONT KNOW WHAT YOU GUYS WANT FROM ME I HAVE PROVIDED EVERYTHING WHAT IS THE HOLD UP??? WHAT MUST I DO TO GET MY MONEY??
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thobile N's updateReviewer Update
13 Oct 2022, 15:34No one is saying anything now! and they will lie again and say they tried calling me. I need answers WHEN AM I GOING TO GET MY MONEY??
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thobile N's update13 Oct 2022, 15:34
Reviewer Update
No one is saying anything now! and they will lie again and say they tried calling me. I need answers WHEN AM I GOING TO GET MY MONEY??
Sanlam's replyOfficial
14 Oct 2022, 09:50Good morning Thobile
We are following up on the matter and will revert back to you.
Regards
Sanlam Client Care
We are following up on the matter and will revert back to you.
Regards
Sanlam Client Care
Sanlam's reply14 Oct 2022, 09:50
Official
Good morning Thobile
We are following up on the matter and will revert back to you.
Regards
Sanlam Client Care
We are following up on the matter and will revert back to you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
14 Oct 2022, 12:47Hello Thobile
Sanlam Corporate has tried to get hold of your telephonically, but have not been able to do so.
They have now sent you an SMS, as well as an email.
Regards
Sanlam Client Care
Sanlam Corporate has tried to get hold of your telephonically, but have not been able to do so.
They have now sent you an SMS, as well as an email.
Regards
Sanlam Client Care
Sanlam's reply14 Oct 2022, 12:47
Official
Hello Thobile
Sanlam Corporate has tried to get hold of your telephonically, but have not been able to do so.
They have now sent you an SMS, as well as an email.
Regards
Sanlam Client Care
Sanlam Corporate has tried to get hold of your telephonically, but have not been able to do so.
They have now sent you an SMS, as well as an email.
Regards
Sanlam Client Care