Provident Claim

Good day, my name is Thokozani Daniel Mhlanga, I have made a provident fund claim with Sanlam on 25 February 2022, I was assisted by Hendric Matau a Sanlam consultant am not sure he is based on which branch. My problem is that the payment is still not made till today, the consultant has blocked me on his cellphone number, I can't reach him anymore. Sanlam promise to make the payout on May 2022.