Provided fund Claim

Another week where I have to lodge a complain for not receiving my claims, the month of April is the 3rd month since I submitted my claim and the month is about to end and I have not received my money. Last time an agent told me that the claims department has not responded to them, sent an email again last week and did not get any response. I’m getting very frustrated and I will try to lodge a complaint with the PFA cause clearly this matter is not taken seriously.