Promise of comms within 24 hours and it's now 437 HOURS (18 DAYS)

Your excuse (the one time I actually got an email but no-one bothered to reply to my response) was that you could not assist me as I didn't have a permanent income. I have had my own business and worked for myself FOR TWENTY TWO YEARS - if that isn't a permanent income, then I may as well eat my hat! Are self-employed individuals being penalised because we are self-sustaining or what? Stop being biased, and at least have the decency to respond to emails! (PS. going via your helpdesk and getting a reference number doesn't mean a thing if you don't act upon it!)

NO contact has been made except for an email early this morning stating that someone will be contacting me!

It is now a further SIX weeks and still not one person has made contact. A total of how many MONTHS?

Someone eventually called me on Tuesday morning - very helpful gent. Then later a lady Tiffany called - she simply can't understand that the bank statement is issued from the 8th of a month to the 7th of the following month therefore September bank statement does not yet exist (only available from FNB after 9 October). She eventually said that I can send a transaction history statement as the interim statement is not accepted. I have now been receiving endless sms messages asking for me to send the documents. I have now sent the docs for another SEVEN times yet I keep getting the sms and NO action or outcome on the application. This money was needed in JUNE when I first app****, and now OCTOBER, it is extremely urgent so work can be done on the house (example: currently NO geyser, NO hot water, 2 broken toilets, NO stove, etc - I cannot live like this!).