SJ
Siba J
1 reviews | Active since Aug 2009
04 Jan 2023, 12:11
Promise and not deliver ‼️
Worst experience you hold for long and never get your issue resolved from 2 December til to date awaiting claim payment They said they will pay 19 Dec the money wasn't paid I called after holding for 23 mins was told to fill in a form
Sent back the form 22 Dec they said they will pay in 7 working days . I sent follow up email they said they will pay 4 January
4 January no funds I call there's a form I'm supposed to fill they sent ehich is a blue lie
They never bother calling back after finishing your airtime SANLAM OVER PROMISE & NEVER DELIVER ‼️‼️‼️
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
04 Jan 2023, 15:44Good day Siba
We are sorry to hear of your negative service experience. A consultant has tried to call you twice but was not able to reach you. Please let us know if you are still needing assistance as we can see that you did make contact with us earlier today and your claim has been escalated.
Regards
Sanlam Client Care
We are sorry to hear of your negative service experience. A consultant has tried to call you twice but was not able to reach you. Please let us know if you are still needing assistance as we can see that you did make contact with us earlier today and your claim has been escalated.
Regards
Sanlam Client Care
Sanlam's reply04 Jan 2023, 15:44
Official
Good day Siba
We are sorry to hear of your negative service experience. A consultant has tried to call you twice but was not able to reach you. Please let us know if you are still needing assistance as we can see that you did make contact with us earlier today and your claim has been escalated.
Regards
Sanlam Client Care
We are sorry to hear of your negative service experience. A consultant has tried to call you twice but was not able to reach you. Please let us know if you are still needing assistance as we can see that you did make contact with us earlier today and your claim has been escalated.
Regards
Sanlam Client Care
SJ
Siba J's updateReviewer Update
04 Jan 2023, 15:50How can I not need assistance? I got an email that the matter will be resolved on 20th Jan why is sanlam unable to keep promises? You should have told me you don't wanna give me my money I'm used to rejection
My number is *** the one I have spent R100s of wands calling to be fooled
My number is *** the one I have spent R100s of wands calling to be fooled
SJ
Siba J's update04 Jan 2023, 15:50
Reviewer Update
How can I not need assistance? I got an email that the matter will be resolved on 20th Jan why is sanlam unable to keep promises? You should have told me you don't wanna give me my money I'm used to rejection
My number is *** the one I have spent R100s of wands calling to be fooled
My number is *** the one I have spent R100s of wands calling to be fooled
Sanlam's replyOfficial
04 Jan 2023, 16:23 We have tried to call you on the new number you provided but there was still no answer.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply04 Jan 2023, 16:23
Official
We have tried to call you on the new number you provided but there was still no answer.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
SJ
Siba J's updateReviewer Update
04 Jan 2023, 16:25I was on another call
Pls call again I'm waiting
Pls call again I'm waiting
SJ
Siba J's update04 Jan 2023, 16:25
Reviewer Update
I was on another call
Pls call again I'm waiting
Pls call again I'm waiting
SJ
Siba J's updateReviewer Update
04 Jan 2023, 16:47May be you can just reply on this platform why when all the required documents sent 22 December the payment is not made
What will change on 20 Jan as the new email stated a payment will be done then. Believe me even fly by night companies are doing better than you I find you not sincere
What will change on 20 Jan as the new email stated a payment will be done then. Believe me even fly by night companies are doing better than you I find you not sincere
SJ
Siba J's update04 Jan 2023, 16:47
Reviewer Update
May be you can just reply on this platform why when all the required documents sent 22 December the payment is not made
What will change on 20 Jan as the new email stated a payment will be done then. Believe me even fly by night companies are doing better than you I find you not sincere
What will change on 20 Jan as the new email stated a payment will be done then. Believe me even fly by night companies are doing better than you I find you not sincere
Sanlam's replyOfficial
05 Jan 2023, 09:18Good day Siba
We will send you an email with a full explanation. The option form was sent to you the same day you requested to claim the funds. It was never returned to Sanlam. We have also provided feedback regarding the initial payment date.
Regards
Sanlam Client Care
We will send you an email with a full explanation. The option form was sent to you the same day you requested to claim the funds. It was never returned to Sanlam. We have also provided feedback regarding the initial payment date.
Regards
Sanlam Client Care
Sanlam's reply05 Jan 2023, 09:18
Official
Good day Siba
We will send you an email with a full explanation. The option form was sent to you the same day you requested to claim the funds. It was never returned to Sanlam. We have also provided feedback regarding the initial payment date.
Regards
Sanlam Client Care
We will send you an email with a full explanation. The option form was sent to you the same day you requested to claim the funds. It was never returned to Sanlam. We have also provided feedback regarding the initial payment date.
Regards
Sanlam Client Care