Profuse poor and appalling and NO customer service from Safrican

I have been in contact with Safrican, including all Managers, requesting finalization of an upgrade of my 2 siblings since the 24th of April 2025, to date no one is responding to my numerous follow up emails. This is appalling as just in March during a roadshow on their funeral plan upgrade, the representative of Safrican reassured us of a smooth transition and encouraged us to reach out directly to them to ensure that we have nominated beneficiaries, correct policy schedules to ensure that all our covered dependents reflect as requested. However, their actions, contradicts the promise to all employees.