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Khumbulani N

1 reviews | Active since Oct 2024

14 Oct 2024, 20:03

Profiles

Guys,lm a foreign nationality living and working in Siuth Africa,Sanlam has and is still my investment company,but what lve recently experienced with them it gives me chill if l will evee get my investments or not,l. Stressed and hopeless,sent from one pillar to other,they cant create a profile for but we've been contributing every month for the past 6 years now,this all started when l had to claim my 2 Pot System's 10%,for the whole month l haven't heard from,since they said they were going consult with their IT team,and the other lady said she was consulting with their Contribution Fund Department,no response on my email no email and it takes not less an hour to respond a call,any without getting any help,lm hopeless,disappointment and frustrated by this whole.

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Replies (2)
Sanlam
Sanlam's reply14 Oct 2024, 20:08
Official
Good day Khumbulani
We are sorry to learn of your poor service experience and have arranged for urgent assistance from the responsible department.
RegardsSanlam Client Care
Sanlam
Sanlam's reply17 Oct 2024, 15:03
Official
Hello Khumbulani

We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you.

Regards
Sanlam Client Care