LR
Leon R
1 reviews | Active since Jul 2020
27 Jul 2020, 12:45
Profident Fund
Good day, I resigned from my company on 3rd of May 2020 and requested full Profident fund withdrawel. Today(27/7/2020) we phone them to ask when we can expect payment only to find out they have not even started with my claim as there was a confusion on my last contribution date, My company's HR knows nothing about this. so they sent me forms to have filled in by HR which i have already filled in at the beginning, if we have not phoned them, when were they going to let anyone know, which means no im going to have to wait another 6 weeks. Sanlam is the worst
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Replies (2)
Sanlam's replyOfficial
27 Jul 2020, 13:03Good day Leon We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply27 Jul 2020, 13:03
Official
Good day Leon We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's replyOfficial
27 Jul 2020, 13:50Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply27 Jul 2020, 13:50
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations