SK
Shantal K

1 reviews | Active since Feb 2014

16 Jun 2017, 03:00

Premium theft

<p>Due to financial constraints I cancelled a policy with Sanlam. I spoke to and agent named Given in February, this was done telephonically. I was later told I had to fill out some forms to confirm cancellation, I did and still have. Proof of emails and cancellation. This was done in April, we are now in June and according to my salary advice they are still deducting money from my salary. This is both not ethical and not fair, please help me to stop these people from deducting money from my account as this is now ******* given that I have signed the cancellation over two months ago.</p>

0
Replies (4)
Sanlam
Sanlam's reply16 Jun 2017, 08:08
Official

We acknowledge your posting, and will attend to it first thing Monday morning. We scincerley apologise for the inconvenience this has caused you.

Regards

Client Relations

Best regards,

Sanlam
Sanlam's reply22 Jun 2017, 09:44
Official

Goodday

We have been informed that Sanlam Sky require the following documents:

  • Completed surrender claim forms
  • Id copy certified
  • Proof of Residence
  • Stamped bank statement

They confirmed that they informed you to provide the above mentioned documents in order for your claim to be finalised.

Thank you and Regards,

Client relations

Best regards,

Sanlam
Sanlam's reply22 Jun 2017, 09:44
Official

Goodday

We have been informed that Sanlam Sky require the following documents:

  • Completed surrender claim forms
  • Id copy certified
  • Proof of Residence
  • Stamped bank statement

They confirmed that they informed you to provide the above mentioned documents in order for your claim to be finalised.

Thank you and Regards,

Client relations

Best regards,

Sanlam
Sanlam's reply22 Jun 2017, 09:44
Official

Goodday

We have been informed that Sanlam Sky require the following documents:

  • Completed surrender claim forms
  • Id copy certified
  • Proof of Residence
  • Stamped bank statement

They confirmed that they informed you to provide the above mentioned documents in order for your claim to be finalised.

Thank you and Regards,

Client relations

Best regards,