TL
Tlamelo L
1 reviews | Active since Jul 2014
05 Jun 2019, 10:35
PREMIUM REFUND
I opened a funeral policy with Assupol a year ago, and now i have just been retrenched , upon my retrenchment i called to check if i have insurance that covers that, only to find that i am not covered because the sales lady listed me as a beneficiary and one of my beneficiaries as the policy holder, she even forged the signature of the person, the application was done here in Pretoria and the person is in Northern cape. I need to be refunded all my premiums.
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Sanlam's replyOfficial
05 Jun 2019, 14:40Good day Tlamelo
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly. We are really sorry that you feel our service has not been up to standard. Your complaint reference number is 17383. Our further communication with you will be by direct e-mail or phone. For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly. We are really sorry that you feel our service has not been up to standard. Your complaint reference number is 17383. Our further communication with you will be by direct e-mail or phone. For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. Assupol Complaints Team
Best regards,
Sanlam's reply05 Jun 2019, 14:40
Official
Good day Tlamelo
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly. We are really sorry that you feel our service has not been up to standard. Your complaint reference number is 17383. Our further communication with you will be by direct e-mail or phone. For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly. We are really sorry that you feel our service has not been up to standard. Your complaint reference number is 17383. Our further communication with you will be by direct e-mail or phone. For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. Assupol Complaints Team
Best regards,