PREMIUM NOT DEBITED

I still haven't been assist by Sanlam sky with regards to my debit order. I got called 2 x by a lady and I further went and changed my banking details, and my account was still not debit. I emailed Penny Cellere four times and all I get is " I got confirmation that you have been contacted. Please advise as to how I may assist you further". So, does this mean my policy will lapse when I have had it for 5 years because of people that don't do their job? I am escalating this with the insurance ombudsman.

I sent this on the 20th of April 2023"I still haven't been assist by Sanlam sky with regards to my debit order. I got called 2 x by a lady and I further went and changed my banking details, and my account was still not debit. I emailed Penny Cellere four times and all I get is " I got confirmation that you have been contacted. Please advise as to how I may assist you further". So, does this mean my policy will lapse when I have had it for 5 years because of people that don't do their job? I am escalating this with the insurance ombudsman"