TS
Thokozile S

1 reviews | Active since Jul 2012

27 Sept 2016, 08:33

Premium Jumped by almost 50%

<p>I have a premium with Sanlam icover which was always R186.00 and for some odd reason without any warning the premium is now R299.00. I have been trying to contact their call centre on ***to no avail as the number just tells you of technical errors and no alternative number of form of contact is given to us. I also tried to contact Sanlam life hoping that there would be some sort of assistance little did I know that I was wasting my time. Can someone please explain to me why my premium is so high ASAP as this is just not acceptable. Annual increases are normally 10% and not 50%,</p>

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Replies (2)
Sanlam
Sanlam's reply27 Sept 2016, 08:52
Official

Good day samkhanyi

We acknowledge receipt of your complaint and will arrange for investigation. Thank you for bringing this matter to our attention.

Kind Regards

Client Relations

Sanlam
Sanlam's reply28 Sept 2016, 08:50
Official

Sanlam Sky has informed us that they have responded to your posting explaining why the increase took place.

Kind regards

Client Relations