tP
thembisile P
1 reviews | Active since May 2013
28 Apr 2021, 14:43
Premium increase without my concern
So disappointed about Sanlam just received their corresponded about the increament if premiums. I took policy premium 292.83.they never send even sms last time I saw notification from FNB but I didn't look at the premium and I ws not sure about initial premium. I have never send ant agreement of increament. I want Sanlam to reverse this changes because R322.11 is too much.ww did my received any increament from employer so paying this amount without my concern day light *******. Worse just saw recieved letter about increament it was posted dated 08/10/2020.but recieved it 2021/04/28. I want Sanlam reverse this stop making money wihout our agreement.
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Replies (2)
Sanlam's replyOfficial
28 Apr 2021, 14:46Dear Thembisile
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
Best regards,
Sanlam's reply28 Apr 2021, 14:46
Official
Dear Thembisile
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
Best regards,
Sanlam's replyOfficial
30 Apr 2021, 12:47Dear Thembisile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
Best regards,
Sanlam's reply30 Apr 2021, 12:47
Official
Dear Thembisile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
Best regards,