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gomotso P

1 reviews | Active since Jul 2012

11 Sept 2026, 06:24

Premium *****, especially employer payroll deduction

I’ve been a policy holder since 2008, via my employer but the unprofessionalism and dishonesty of this company is astonishing. I buried my sister in May 2026 which she had not completed her waiting period. So I submitted her death certificate so they can remove her from the policy. They acknowledged receiving the certificate and said they would remove her. To my surprise Mid August that my premium is still the same. When I called to ask for policy schedule they gave me run around. Only to find that she’s still on the policy and am still paying for her premium. We are in Sept and they still deducted her premium end of August and still refusing to reimburse my money as I reported early May that she passed away but they are still deducting from my payroll. I used to love this company but they have turned to be the biggest ****** in the business of funeral policies

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Replies (10)
Sanlam
Sanlam's reply11 Sept 2026, 08:07
Official
Good day, Gomotso,

We sincerely apologise for the inconvenience and frustration caused by this experience. We have referred the matter to the responsible department for investigation and requested that they contact you as soon as possible.

Regards,
Sanlam Client Care
gP
gomotso P's update11 Sept 2026, 08:29
Reviewer Update
That will not help, your employees are useless and don’t know what they are doing. What is so difficult to remove a deceased from a policy and stop deduction for them. Then refund the months you’ve been deducting? It’s been a month of back and forth for 4 month’s worth of premiums? It’s not rocket science. They only reimburse only month and refuse to reimburse June, July and August while it was being deducted from my payslip!
gP
gomotso P's update11 Sept 2026, 08:32
Reviewer Update
Now they registered my query as a claim and rejected it, when I was not claiming from a policy, but asking to be reimbursed for the premium for someone who has passed and they are aware since the documents were sent early May.
gP
gomotso P's update11 Sept 2026, 09:07
Reviewer Update
Thank you, will await your feedback
Sanlam
Sanlam's reply11 Sept 2026, 16:20
Official
Good afternoon, Gomotso,

We have received feedback that Sanlam Sky has been in contact with you and that you have been assisted.

Regards,
Sanlam Client Care
Sanlam
Sanlam's reply15 Sept 2026, 08:18
Official
Good day gomotso

We are sorry to hear of your poor client service experience.

Please respond to the last email from the consultant for further assistance.

Regards
Sanlam Client Care
gP
gomotso P's update15 Sept 2026, 10:22
Reviewer Update
I have rep**** on that email last week Friday but to date, I have not received any correspondence. Hence my new query. I was only reimbursed 1 month contribution as the attachment of the last resolution stated. I want the other 3 months as I was charged May, June, July and August contributions even though I had submitted the death certificate on 04 May 2026.
Sanlam
Sanlam's reply15 Sept 2026, 13:55
Official
Good day, gomotso

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
gP
gomotso P's update15 Sept 2026, 14:06
Reviewer Update
I have received it, thank you. You can close the query.
Sanlam
Sanlam's reply15 Sept 2026, 14:14
Official
Thank you for confirming.

Regards
Sanlam Client Care