NM
Ntsiki M

1 reviews | Active since Apr 2023

13 Mar 2025, 23:16

******* Premium Deductions by Assupol

I took a funeral cover for 4 individuals on the 3rd of January2021. On the 06th of December 2023 I submitted a form to client Services asking them to remove two beneficiaries due to unaffordability with the copy of my ID as advised. There was no response to my mail and I resent it on the 08 January 2024 indicating that amendments had not been effected in my policy. A reminder was sent on the 16th of January 2024 and another one on the 23rd of January 2024 saying that I hoped that they wont deduct premiums for the two beneficiaries I asked to be removed. I also resent the amendment form with a copy of my ID. I want Assupol to effect amendment as directed in my email dated 11th of December 2023 and refund me for premiums deducted *******ly from January 2024 to March 2025.

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Replies (1)
Sanlam
Sanlam's reply14 Mar 2025, 08:14
Official
Dear Ntsiki, thank you for reporting this to us. My apology for the inconvenience caused. We will look into and correct this and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager