KM
Khanyisa M

1 reviews | Active since Jun 2022

01 Jun 2022, 09:13

Prasa employee safrican policy number is s017398

Safrican has empty promises.they keep on taking money from my payslip from 2018 up until April 2022 when I realize that they making a mistake of taking twice the money that I covered my mom with.ive been incontanct with them via fone calls and numerous emails. I even go to Facebook to complain.also I came to your office but you told me the lady whose suppose to help is offsick..what you do is to promise that the matter will be resolved but up until now they did not.i just want my premiums that they've been taking unaware.they can't debit twice for 1 person with the same cover without realizing the mistake. Safrican doesn't have customer care.even when I do claim in 2020 I had to runaround before they paid up.

0
Replies (2)
Sanlam
Sanlam's reply09 Jun 2022, 08:38
Official
 Dear Client,
We acknowledge receipt of your complaint and you will be contacted by a member of the Complaints department.
Kind regards,
Complaints Management 
KM
Khanyisa M's update14 Jun 2022, 07:36
Reviewer Update
Thank you so much hellopeter.they indeed get in contact with me and I got all my money.