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Noloyiso B
1 reviews | Active since Jan 2022
31 Jan 2022, 10:59
Post office pension funds
my daughter have been suffering for her whole high school life and yet she has pension funds from Post office sitting with Sanlam, we were never even consulted when they appointed Sanlam to administer it
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Replies (7)0
Replies (7)
Sanlam's replyOfficial
31 Jan 2022, 11:49Dear Noloyiso
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply31 Jan 2022, 11:49
Official
Dear Noloyiso
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
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Noloyiso B's updateReviewer Update
31 Jan 2022, 15:44I have not been consulted
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Noloyiso B's update31 Jan 2022, 15:44
Reviewer Update
I have not been consulted
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Noloyiso B's updateReviewer Update
01 Feb 2022, 19:58Still no one has contacted me
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Noloyiso B's update01 Feb 2022, 19:58
Reviewer Update
Still no one has contacted me
Sanlam's replyOfficial
02 Feb 2022, 08:56Dear Noloyiso
Apologies that you have not yet been contacted. We are following up with the relevant department.
Regards
Sanlam Client Relations
Apologies that you have not yet been contacted. We are following up with the relevant department.
Regards
Sanlam Client Relations
Sanlam's reply02 Feb 2022, 08:56
Official
Dear Noloyiso
Apologies that you have not yet been contacted. We are following up with the relevant department.
Regards
Sanlam Client Relations
Apologies that you have not yet been contacted. We are following up with the relevant department.
Regards
Sanlam Client Relations
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Noloyiso B's updateReviewer Update
02 Feb 2022, 14:53Still no one has consulted me, the day almost gone
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Noloyiso B's update02 Feb 2022, 14:53
Reviewer Update
Still no one has consulted me, the day almost gone
NB
Noloyiso B's updateReviewer Update
02 Feb 2022, 14:54Still no one has consulted me
NB
Noloyiso B's update02 Feb 2022, 14:54
Reviewer Update
Still no one has consulted me
Sanlam's replyOfficial
04 Feb 2022, 13:10Dear Noloyiso
We were informed that our consultant will be in touch if they were not already to obtain further information from you.
Kind regards
Sanlam Client Relations
We were informed that our consultant will be in touch if they were not already to obtain further information from you.
Kind regards
Sanlam Client Relations
Sanlam's reply04 Feb 2022, 13:10
Official
Dear Noloyiso
We were informed that our consultant will be in touch if they were not already to obtain further information from you.
Kind regards
Sanlam Client Relations
We were informed that our consultant will be in touch if they were not already to obtain further information from you.
Kind regards
Sanlam Client Relations