POPIA breach/failure to follow industry regulations and going against the FSCA

I am so unbelievably shocked as SANLAM’s gap cover!

First I waited an entire month with no feedback. Second,I was promised feedback which came after numerous calls and follows ups. Third ,the feedback received from was someone else’s cancellation letter that included all their personal details including their ID number which makes me wonder how they can be so careless will personal information.

Lastly and which is the final straw,I was sent a rejection emailing telling me my claim is rejected with no reason.I then call to ask sanlam why and am put on hold for 20 mins and given the run around when I ask to speak to a manager.

I was put through to 3 different people who still refused to put me through to a senior manger or the head of department and thereafter told the claim is not yet finalised.

I am so shocked that sanlam rejects claims when the claim is not yet finalised and they cannot give you reasons as to why!!!