LM
Lazarus M
1 reviews | Active since Sept 2016
03 Jul 2023, 10:01
Poorest service provision by Assupol.
Assupol has failed to pay a claim aweek after submitting a Claim to burry a family member. Emails to claims registration email are deleted without being read. An email to an email address dedicated to claims remain unacknowledged many days after being sent. Telephone call to Assupol is a waste of time and Airtime. The policy did not serve the intended purpose.
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Sanlam's replyOfficial
03 Jul 2023, 10:28Good day, thank you for your review. We confirm that the funeral claim is in process and we have informed our claims management team of the urgency. Our apology for any inconvenience caused. Our further feedback will be sent to your direct e-mail address. Regards, Assupol Complaints Manager.
Sanlam's reply03 Jul 2023, 10:28
Official
Good day, thank you for your review. We confirm that the funeral claim is in process and we have informed our claims management team of the urgency. Our apology for any inconvenience caused. Our further feedback will be sent to your direct e-mail address. Regards, Assupol Complaints Manager.