Poorest service

Assupol should really stop making this TV adverts making promises that they can't keep.Pay out in 24 hrs or sooner, that's a lie.I made a claim and submitted everything three days later,I still have no form of communication,when I contact them they tell me that they are busy with the claim..The last call I was told that they are experiencing a backlog on payments..Does this mean I have to keep my loved one in the mortuary until they decide when are they going to pay my claim and why are they promising people immediate payment,I don't want to want to touch the Assupol on call policy,they are the greatest dissapointment.Instead of them making your life easier in your time of grief,they even add to your stress level..