MH
MATHILDA H

1 reviews | Active since May 2014

20 Apr 2023, 12:32

POOR SEVICES

We reported the estate late of MM Rossouw in 2020. to Sanlam Computershare. The estate was finalised in 2022, a payment was done again and we had to re-open the estate late bank account. A mail was forwarded again today : A payment was done into the estate late bank account of R1 074.24. We specifically requested the shares to be sold and the total to be transferred to the estate late account. Please supply us with the amount of shares that needs to be sold. THE SHARE WERE SUPPOSED TO BE SOLD ALREADY AND FINALISED.

0
Replies (5)
Sanlam
Sanlam's reply20 Apr 2023, 13:07
Official
Good day Mathilda

We are sorry to hear this.  Your complaint has been escalated to the relevant team to get in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply24 Apr 2023, 14:04
Official
Good day Mathilda

We have received confirmation that the relevant team is busy with their investigation and that you will be assisted.

Regards
Sanlam Client Care
MH
MATHILDA H's update24 Apr 2023, 14:21
Reviewer Update
This is a matter of urgency as the estate was finalised.
Sanlam
Sanlam's reply24 Apr 2023, 14:26
Official
Thanks Mathilda

The relevant team is aware of this.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply24 Apr 2023, 15:59
Official
Good afternoon Mathilda

A consultant tried to call you but was not able to reach you.  They did send you an email last week and are still waiting for your feedback.

Regards
Sanlam Client Care