JJ
Johan J
1 reviews | Active since Dec 2014
20 Feb 2023, 18:05
Poor Services
Good Day,
Regarding the funeral claim that I've submitted, I've already completed the form online on the 19th of February 2023, but today(20/02/2023) I was advised that I have to complete it again(manually on paper) and sent it to you, I had to go and borrow money for taxi to town and back home, to print the forms, scan it and sent it back to you again, the form I've completed online can't be found, why do you have a system where we can submit claims online, but it's not working, also I've logged into your website/my profile, but the claim hasn't been registered yet, I'm really dissapointed in Assupol because this is delaying the whole process and it's costing me a lot of money,
Thank you,
Johan Jacobs
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Sanlam's replyOfficial
21 Feb 2023, 07:15Good day Johan, thank you for your review. My sincerest condolences on your loss and apology for any inconvenience caused. We confirm that we have also received your complaint which was sent directly to us at ***. We have escalated your complaint to our claims management team and we will provide further feedback to you as soon as possible. Regards, Assupol Complaints Manager.
Sanlam's reply21 Feb 2023, 07:15
Official
Good day Johan, thank you for your review. My sincerest condolences on your loss and apology for any inconvenience caused. We confirm that we have also received your complaint which was sent directly to us at ***. We have escalated your complaint to our claims management team and we will provide further feedback to you as soon as possible. Regards, Assupol Complaints Manager.