Poor Services

I have been calling Assupol for the past 3 months asking them to change my debit order date from the 15th to the 25th for one of my funeral policies, after every call the consultant will assure me that the debit order date has changed however come the 15th of February 2020 I was debited again. This is such an inconvenience to my finances, assupol is very unprofessional. I will be cancelling my funeral policy with them and get a company that will be willing to debit me on the day I have asked for.