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Seema S
1 reviews | Active since Apr 2023
12 Sept 2023, 16:31
POOR Service..DO NOT TAKE ANY POLICY WITH SANLAM!!!
On 16th August, I asked Sanlam to make some changes to my life cover and its 12th September now and nothing has been done.I have been waiting for 4 weeks now. Every time you give us a date and we inquire, you give us another 10 day waiting period. Your customer service is useless.Today I called your customer service again and they told me that someone will contact me today but till now no one has contacted me.Why is it taking it so long for you guys to make simple change on my Life cover policy????.Please contact me on *** and resolve my issue
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Replies (4)
Sanlam's replyOfficial
12 Sept 2023, 16:44Good afternoon Seema
We are sorry to hear about your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply12 Sept 2023, 16:44
Official
Good afternoon Seema
We are sorry to hear about your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
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Seema S's updateReviewer Update
12 Sept 2023, 20:54Pls note that policy is under my husband's name: Theolan Govender..please do contact us on our mobile number once the issue is resolved as we are already waiting for quite a long time for a simple request
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Seema S's update12 Sept 2023, 20:54
Reviewer Update
Pls note that policy is under my husband's name: Theolan Govender..please do contact us on our mobile number once the issue is resolved as we are already waiting for quite a long time for a simple request
Sanlam's replyOfficial
13 Sept 2023, 14:46Good afternoon Seema
This is to confirm that your husband has been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that your husband has been contacted and is being assisted.
Regards
Sanlam Client Care
Sanlam's reply13 Sept 2023, 14:46
Official
Good afternoon Seema
This is to confirm that your husband has been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that your husband has been contacted and is being assisted.
Regards
Sanlam Client Care
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Seema S's updateReviewer Update
13 Sept 2023, 15:12Thank you for the call, it is much appreciated.
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Seema S's update13 Sept 2023, 15:12
Reviewer Update
Thank you for the call, it is much appreciated.