Poor service with retirement plans queries.

It takes weeks to receive responses. I asked Zodwa Ramovha whether Sanlam said a certain amount on 15 April. In 2 days, it will be a month without a response to that question. This is after I have been following up on this matter with Sanlam for months. I am not sure if there is a technical challenge with the team understanding and fulfilling requests; however, there is something wrong here.

For a big organization like this, it's so disappointing to experience such a service.