POOR SERVICE WITH NO RESPONSE WHATSOEVER

I have lost my father in September 2018 and have submitted all the required documentation. I have still have not had my father's claims paid out. I have been sent from pillar to post and them asking sworn statements one after another. these sworn statements they will tell me only when I call them to follow up .. I was told the person handling the claim is Siana-Lee Cyster. there is no direct contact with her whatsoever. When you call and request for her they tell you no we will put on the system she will pick it up but nothing I am getting from her was on the 17th of November requesting my father's tax number and I provided them nothing from her again. When I call and email looking for follow up I am left hanging with the claim is awaiting a decision from the board. This is very bad service and when they were taking money from my father they don't take much time but they do such things when the payout must be done. I must warn you guys Look for other options for your financial products.. SANLAM IS VERY VERY POOR AND BAD SERVICE