Hellopeter
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MR
Mile R

1 reviews | Active since Feb 2014

15 May 2024, 06:37

Poor service which is not improve at all

Poor service Call centre always experiencing problems I took a policy with them which was having a cash back, during the capturing of data it was ommited and I was not aware, when the time of cash back came I tried to claim but they told me I was not having cash back and they acknowledge that it was there's when I sign but it was ommited, this was a prove of contravene Act 71 of 1988, I ask for all my premiums because what I was paying for is not what I signed for, Assupol refused, I was de*****ed by Assupol, I even have they emails were their admitting that I was suppose to have cash back, cry my beloved country

0
Replies (7)
Sanlam
Sanlam's reply15 May 2024, 07:04
Official
Good day Mile, thank you for your review on Hello Peter. We have also received your comments on direct e-mail under complaint ref no C*** and has responded to it via direct e-mail. We confirm that the cancellation of the policy is in process. Regards, Assupol Complaints Manager
MR
Mile R's update15 May 2024, 08:05
Reviewer Update
I said you should first pay back my premiums and cancel the policy, read my email thoroughly, don't read between the lines because your are used to ****** people, unfair business practice is what you are good at, read my email thoroughly
Sanlam
Sanlam's reply15 May 2024, 08:09
Official
Good day, we thoroughly explained to you why the premium paid towards the funeral cover held for your family member on this policy could not be refunded. We unfortunately still maintain our position on this. We understand that the outcome of the complaint are not what you expected it to be. We have offered to add the cashback benefit to your policy (payable every 4 years), WITHOUT charging you any premiums for it since the policy started in 2021. You declined our offer. You are welcome to escalate the matter to the Fais Ombud at the contact detail we provided to you. Regards, Assupol Complaints Manager
MR
Mile R's update15 May 2024, 08:34
Reviewer Update
I also stand my grounds because I am paying for what I did not sign for, and this still does not make sense to you, it was fair if you were charging me for what I sign for, you will not hear me out because you want to benefit unfairly, you are not being objective as insurance broker, you reasoning is not aligned to my statement, are charging me for what I signed for? I hate a company that deservice people like you, but it's better because people will bring aware of ****** like you
Sanlam
Sanlam's reply15 May 2024, 08:39
Official
We note your response and confirm again that you have paid no premiums towards the cashback benefit. We cannot refund premiums on a benefit that you have not paid for. You also app**** for funeral benefits and only paid premiums towards this cover, you were in agreement with the funeral cover you app**** for, as far as we understand. We cannot refund the premiums you paid on the funeral cover you held with Assupol. If a funeral claim had occurred, Assupol would have considered it.  You are welcome to escalate the matter to the Fais Ombud at the contact detail we provided to you, to review the matter on your behalf. Regards, Assupol Complaints Manager 
MR
Mile R's update15 May 2024, 08:56
Reviewer Update
So it means you are charging me for what I did not signed for, you are arrogant, full of dictatorship, problem solving is not in your mind, continue doing unfair business with people
Sanlam
Sanlam's reply15 May 2024, 09:01
Official
Your response is noted.