Poor service - Transfer of Retirement Annuity

I have been incredibly frustrated with the poor service to Transfer my Retirement Annuity due to leaving a former employer with no response from Sanlam.

I have phoned and emailed non-stop for weeks to get the simplest information in order for the transfer to be concluded.

I have only received "Thank you for your email, we will get back to you" responses, and you do not answer any phone calls after staying on the line for over 40mins.