Poor service to potential new client

Filled out a call back request on Sanlam's website to get a quote on Credit Life protection. Received a call a week later from a consultant who ask for all my personal information (ID No., Contact details and which product I was interested in). I then received a text message on SMS stating that my request was assigned to Cornelius Britz, who will contact me on the 23 Aug 2023. It is the 25th of August and I still didn't receive a call from the financial consultant. It seems that Sanlam is either too busy or just don't have time to call new clients. It has been 2 weeks since I made the first request and Sanlam doesn't seem to care. I am doubtful to whether I should be dealing with Sanlam or deal with another insurance company.